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Shipping & Returns

Enjoy Free Shipping on orders over $100 to Canada and USA.  Orders under $100 in Canada will share a fee of 9.99 and 19.99 for USA.

**USA CUSTOMERS** Credit card holder address and "ship to" address must match.  If out of state shipping is requested we will ask for photo identification to be submitted to complete the order.  If photo identification is not provided we will refund the order within 24 hours. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  It is buyer's responsibility to assume return shipping fees.

Eminence Products:  We will accept all returns within 30 days of the delivery date on the condition that the product is at least 75% full.  

Jane Iredale: There are no returns accepted on Jane iredale cosmetics and supporting products.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

It is the buyer’s responsibility and expense to ship back any return. We do recommend obtaining a tracking number and insurance for all return shipments to ensure complete satisfaction.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Image Previews: Product packaging my differ from the preview as packing upgrades and changes are without notice.